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About Us & FAQ
Do you deliver to my country?
YES, WE DELIVER TO ALL COUNTRIES & WE POST MONDAY - FRIDAY
Just select your country from the drop down menu at checkout and postage costs will be calculated.
We try to make postage as affordable as possible and never make profit on our postage charges.
Is it human hair, can it be curled, straightened etc?
We are very passionate about hair extensions and have been selling quality 100% human hair extensions for over 8 years.
We guarantee that our hair is 100% natural human remy hair, straightening and curling our hair is a test in itself to know that you are receiving human hair as synthetic hair would simply melt.
We are dedicated to providing hair extensions with continutity of quality and colour to our buyers.
You can check us out on  by clicking on this link. Our fantastic feedback is testimonial to the great quality hair that we supply so you have complete confidence in us.
I am not sure what colour will match my hair?
Why not make use of our colour matching service!. Looking at colour charts on websites is very hit and miss,
just drop an email to first4hair@live.com with a couple of photos of your hair taken in natural daylight and we will advise of the best colour match we have available or what we feel would be suitable.
How do I make Payment?
We accept the following payment methods:
Paypal - which is the easiest and quickest way of paying orDebit/Credit cards are also accepted at checkout
- Paypal are our card merchants too, so just click on the appropriate link to input your card details.
You are still fully covered by paypal buyer protection whether you have paid by paypal or your debit/credit card.
Postal order - Uncrossed only please & sent recorded delivery. We can dispatch items the same day as the postal order is received.
Make sure you enclose a note of your order, name, telephone number and full address with your item.
When will I receive my item?
All items are shipped within 1 to 2 working days of receiving payment. As a general rule, when you have made payment following guide should be used to expect delivery.
WITHIN UK - 2 to 3 working days
WITHIN EUROPE - 3 to 5 working days
WORLDWIDE - 7 to 10 working days
We use Royal Mail as our courier. Within UK items are shipped via FIRST CLASS RECORDED DELIVERY.
Whereas international items are shipped via ROYAL MAIL INTERNATIONAL SIGNED FOR SERVICE.
In both cases a signature is required to receive the item, so someone should be at the delivery address to receive the item.
NEXT DAY GUARANTEED DELIVERY (UK only)
Special Next day delivery is available at checkout. This incurs an additional charge, there are different options at checkout.
IMPORTANT NOTE: To ensure your special delivery is sent the same day it is paramount that you pay before 10am. We only post Mon - Fri.
If you make payment after this time your item may not be posted until the next working day, this is because our post is collected at different times.
Please remember that you have a client or special occasion you must ensure that you make payment by 10am to guarantee postage the same day.
My item has not arrived?
If you are in the UK please allow 5 working days before contacting us for an item not received, sometimes items can be delayed.
After 5 working days please contact us and we will track your item.
Rest assured we will always replace or refund an item if it does not arrive, but we have to allow 15 working days for Royal Mail to declare the item as lost before we can do this.
If you are OUTSIDE OF THE UK please allow 10 working days before contacting us for an item not received, there can be delays between the 2 postal services.
After 10 working days please contact us and we will track your item.
Rest assured we will always replace or refund an item if it does not arrive, but we have to allow 15 working days for Royal Mail to declare the item as lost before we can do this.
Remember post can be subject to delays at busy times of the year, please allow for this.
How do I return an item?
We offer a 14 day returns policy and you are entitled to return your hair extensions within this time.
If for any reason you are not satisfied with your product, you can return to us "as delivered' for a full refund.
If the product is faulty or we send it in error, you can also return it withn 14 days for a replacment. We are unable to refund postage charges.
For items being returned "As Delivered" means the item needs to be in new and unused condition.
For hygene reasons we can only offer refunds on hair products that have not been used, worn or tampered with.
Clip in Hair extensions:
For hygene reasons we cannot refund used hair or hair with the gold hygene ties broken under any circumstances -
Colour, thickness & hair quality is quite accessible by removing the sellophane packing you can then look
at & feel the hair, hold the colour up to your own etc.
You do not need to cut the hygene ties to do any of the above!. Doing so makes any return void for hygene reasons.
Pre Bonded Hair Extensions:
For hygene/re sale reasons we cannot refund used hair or bonds that are not in their original bunches of 25 under any circumstances -
Colour, thickness & hair quality is quite accessible by removing the sellophane packing you can then look
at & feel the hair, hold the colour up to your own etc.
You do not need to break into the bond bunches to do any of the above!.
Hair Weft Extensions:
If you are unsure about the suitablility/quality of the hair before using it please seek the advise of a professional hair extensionist.
If you wish to test the hairs suitability prior to using the whole weft we are happy for you to cut 1-2 inches from the weft for testing/dyeing etc.
You can then return the unused weft for a refund if necessary providing it is only 1-2 inches short. We do not accept any lliability once the whole weft has been used.
*Please note*
We do not accept the responsibility of home hair dye kits, the results are incredibly unpredictable on your own hair, let along processed hair extenskions - best stick to the salon!.
We do not advise dyeing/bleaching light blonde colours as further processing can damage the hairs shelf life and colour result is very unpredictable. Our hair extensions alone cannot damage your hair but unqualified fitting/removal can.
In no event will we be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever arising from the mis-use of our products.
It is essential that you are properly trained and experienced in these fields before applying any of our extensions. If you are in any doubt about your capabilities with regards to use/suitability please seek the professional advise of a qualified expert in this field.
What is the address to send payment or a return?
Rapunzels Trading Ltd
Little Cobhall Barn
Little Cobhall
Hereford
HR2 9BG
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