FAQ

Frequently Asked Questions

Is the hair 100% human hair?

Yes, our extensions are made from high-quality human hair. This ensures a natural look and feel, and allows you to style the hair as you would your own.

Can the hair be curled, straightened, or dyed?

Our extensions are fully heat-safe, so you can curl or straighten them, but please note that excessive heat can cause damage, especially to the ends. We recommend keeping heat tools below 150°C (no GHDs). For best results, try using a flat paddle brush to dry the hair straight or overnight curlers for a heat-free option.

Dyeing/Colouring:
We do not recommend dyeing or toning blonde extensions, as the hair is highly processed and bleached, and further dyeing can damage the hair. Dyeing darker is safer than lightening. Always test a small section before applying dye to the entire extension. If you decide to dye the hair, please note that we do not accept returns on any altered or dyed extensions.

Can I return the extensions after dyeing or using heat?

We do not accept returns on hair that has been dyed, altered, or treated with heat tools. If you’re unsure, we recommend testing a small section first to ensure the desired result.

How do I find the right colour for my hair?

For personalised colour matching, simply email us at [email protected] with photos of your hair taken in natural light. We’ll help you find the best match for your extensions.

What aftercare is recommended for my extensions?

To maintain the quality of your hair extensions:

• Shampoo and Condition regularly (we recommend Herbal Essences for dry/damaged hair).
• Avoid excessive heat and always use a heat protection spray.
• Dry the hair fully before styling—never sleep with wet hair.
• Tie the hair in a loose ponytail at night to prevent tangling.

For blonde extensions, extra care is needed due to their highly processed nature. Use a rich conditioner and oil spray (like L'Oréal Extraordinary Oil or Organix Moroccan Oil) to keep the hair moisturized and prevent damage.

Additional Notes:

• Heat Styling: Avoid using heat above 150°C (no GHDs). Excessive heat can damage the ends of the extensions.
• Dyeing/Processing: We strongly recommend only darkening the hair. Lightening or further bleaching will cause unpredictable results and may damage the extensions.

By following these care guidelines, your extensions can last anywhere from 1 to 5 months, depending on usage and care.

Can I return an item for a refund?

Clip-in Hair Extensions:

For hygiene reasons, we cannot accept returns on used clip-ins or if the hygiene seal is broken. You can inspect the colour and quality by removing the outer packaging without breaking the seal.

Pre-bonded Hair Extensions:

Returns on pre-bonded hair are only accepted if the bonds are intact and in their original bunches of 25. If the seals are broken, returns are void.

Hair Wefts:

You can remove the hair wefts from packaging to inspect them. We recommend using a weft sealant during application to prevent shedding. If you’re unsure about the fit or quality, please contact us for guidance before cutting into the wefts.

We offer a 14-day returns policy for unused, unopened hair extensions. The hair must be in its original condition, and we advise using a tracked service for returns. Please note, we cannot accept returns on opened or used items for hygiene reasons. If the product is faulty or incorrect, we’ll cover the return shipping.

Please note:  We cannot refund the original shipping costs, especially if you have chosen an expedited shipping option at checkout. This is because the shipping fee was paid to the carrier for delivery, and we are unable to recover this cost.

You can return your item with an enclosed note of your name and email address to:

Company Details:

Legend Trading UK

54A Victoria Road

Coleford

Gloucestershire

GL16 8DS

Contact us:

You can find our address on Contact Us page or email us.

We respond to emails throughout the day and evening, any delivery enquiries, complaints etc please email

[email protected]